Shipping Policy

Shipping Policy

Last Updated: 11 Feb 2025

Welcome to Elsons Bombay Dyeing! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy to understand how we process and deliver your orders.

1. Shipping Locations

We currently ship to India only. If your location is not listed, please contact our support team at sunilelson@gmail.com for assistance.

2. Order Processing Time

• Orders are processed within [10] business days (excluding weekends and holidays).
• Orders placed after [7PM] will be processed the next business day.
• During high-demand periods (sales, holidays, or special promotions), processing times may be slightly longer.

3. Shipping Options & Delivery Time

We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5 business days	₹50 / Free for orders above ₹1500
Express Shipping	2 business days	₹250
International Shipping	2 business days	₹100

• Delivery times may vary based on your location and courier service delays.
• We are not responsible for delays caused by customs clearance for international shipments.

4. Shipping Charges

• Free standard shipping on all orders above ₹1500.
• Express and international shipping rates are calculated at checkout based on your location.
• Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

5. Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• You can track your order via [Courier’s Website] using your tracking number.

6. Address & Delivery Issues

• Please ensure that the shipping address is accurate and complete before placing your order.
• If an incorrect address is provided, we are not responsible for misdelivered or lost packages.
• If your order is returned due to an incorrect address, re-shipping fees may apply.

7. Lost, Stolen, or Damaged Packages

• If your package is lost or stolen, please contact us at sunilelson@gmail.com within 6 days of the expected delivery date.
• If your package arrives damaged, please provide us with photos and details at sunilelson@gmail.com within 6 days to process a replacement or refund.

8. Returns & Exchanges

For information about returns, exchanges, and refunds, please refer to our [Return & Refund Policy].